Actual custom cake baking/decorating is very different from what popular TV baking shows portray. Too many times customers are misled by what they see on TV, and too many times we have a "that's not how this works, that's not how any of this works" interaction.
Below are some of the most frequently asked questions and will we be updating the info as necessary.
Mommy Magic Cakes books all custom order via email, which serves as our written contract. Any deposits or payments of orders paid prior to pickup are refundable 7 days prior to your scheduled pickup day/time. Any cancellations made less than 7 days prior to pickup may be subject to a partial refund depending upon any work done for the order. Hand made fondant decorations take multiple days to dry depending upon the detail of the decoration, and custom cookies take a minimum of 2 days to be made/iced/decorated and dry to be bagged. Any order cancelled less than 3 days prior to pickup is not subject to a refund. Client email confirmation of pickup day/time constitutes agreement to Mommy Magic Cakes cancellation policy. Design changes within 7 days of scheduled pickup may be subject to an additional fee.
Can a get a custom cake order same day?
No, we recommend booking a custom order at least 2 weeks in advance . We bake/decorate all our custom orders according your chosen pickup day/time. We do not bake and freeze any of our menu items. We do offer 6 inch cakes in our walk in display, and we always have a great selection of cupcakes available for walk in purchase. Any custom order placed within 7 days of pickup is subject to a $25 rush fee.
Can you do allergy free, sugar free, vegan, soy free, egg free items?
We are not an allergy free shop and do not modify our recipes. We do offer gluten free items but there could be cross contamination so depending upon your personal dietary issues we may recommend you do not eat our products.
Can I walk in for a custom consultation and discuss designs options at length?
We do offer consultations, but they must be pre scheduled and there is a fee. We use email to work out order details so everything is in writing, and this serves as our contract. We may have a bit of time to discuss an order design, but our typical day is spent baking/decorating/helping walk in customers and we don't have much time for detailed design discussions, but we frequently check and respond to emails in-between timers and walk in customers.
Can I get a custom sugar cookie order done for today or tomorrow?
Custom sugar cookies take planning and at least 2 days to dry. So that would be a hard no on same day or next day booking for custom sugar cookies. Depending upon what we already have booked, we can sometimes fit in photo decal cookies for a next day pickup, but they cannot be individually bagged as they do not completely dry in that time frame.
Can you work late to accommodate my last minute custom order request? (yes, we have actually had people make this request)
This is not Cloud Atlas and we are regular people with regular lives outside of our work schedules here in the shop. We have families, plans, chores, and errands we attend to like everyone else. And down time, we really need our down time.
It looks like it is all fun and sprinkles and cupcakes, but it is standing on your feet all day, constantly moving, it gets hot up in here and mommy is getting old and tired.
Why do I need to give you a pickup time for my order?
We schedule the baking and decorating of your order around your pickup time so everything is as fresh as possible. You can always pickup after the scheduled time, but if you arrive prior to your scheduled time the order may not be ready to go.
Are you rude?
Not intentionally. We do have many things going on at the same time, multiple deadlines to meet and any given time, and not enough hours in the day. Unfortunately we, like most businesses, are understaffed and it is difficult to find help with this specific skillset. We are glad to see you, and would much rather chew the fat than deal with the 10 thousand timers going off, the phone ringing, and the sink full of dishes, but that's just how goes.